BUYER FAQ
Wholesale questions, answered without assumptions.
Answers about OUTERFRAME quotations, samples, product information, customization, shipping preparation and wholesale inquiries.
How do I request a quotation?
Add products to your inquiry list, enter target quantities and destination details, then email, WhatsApp, copy or download the RFQ. A request is not an order until terms are confirmed in writing.
Why are prices not displayed?
Pricing can depend on the exact product, quantity, variant, destination, packaging and current availability. Missing prices are shown as Contact for quotation.
Is there a minimum order quantity?
MOQ is product- and order-specific. If no verified MOQ is available, the site shows Confirm by inquiry.
Is stock shown in real time?
No. Do not assume availability from a catalog listing. Current stock or production availability must be confirmed during inquiry.
Can I request samples?
Yes. Send the SKU, requested size or color if known, destination and evaluation purpose. Availability, cost, shipping and timing require written confirmation.
Can products or packaging be customized?
Only when confirmed for the selected product. State artwork, placement, labels, packaging and quantity requirements in the RFQ.
How are sizes, colors and materials confirmed?
Verified details appear on the product page. Any missing or uncertain specification is marked Confirm by inquiry and must be included in the final written specification.
Is OUTERFRAME officially affiliated with listed brands?
OUTERFRAME is an independent wholesale catalog. References to third-party brands are for product identification only and do not imply authorization, endorsement, partnership or affiliation unless expressly confirmed in writing.
Can you provide compliance documents?
State the exact document and destination market in the inquiry. Availability and relevance of documentation must be reviewed product by product.
Can I save products for later?
The inquiry list is stored in the current browser. Clearing browser data or changing devices may remove locally saved selections.